Privacy Policy

1. What We Collect

We collect the following categories of information:

• Your name and contact information

  We collect your name and email address to process your order and deliver your book. If you create an account, we store your login credentials securely.

• Your child's information

  To create a personalized book, we collect your child's first name, age tier, a short appearance description (skin tone, hair color, hair style, eye color, and whether they wear glasses), their favorite things, and an optional dedication message. We do not collect or store photos of your child.

• Payment information

  Payment details are collected and processed by Stripe, our payment processor. We do not store your full credit card number on our servers.

• Usage data

  We collect standard web analytics data including pages visited, time spent, and referring sources, through PostHog and similar tools. This data is anonymized and aggregated.

2. How We Use Your Information

• ✓To generate your personalized book (story text and illustrations)
• ✓To process payment and fulfill your order
• ✓To send order confirmation and delivery notifications
• ✓To respond to customer service requests
• ✓To improve the quality and performance of our Service
• ✓To send occasional product updates, if you have opted in

We do not sell your personal information. We do not use your child's information for advertising, and we do not use it for AI model training.

3. We Do Not Collect Photos

4. Data Retention

We retain your order information, including the generated book content, for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or accounting purposes.

Order records may be retained for up to 7 years for accounting and tax compliance purposes. We do not collect or store photos of your child (see Section 3).

5. Third Parties

We share limited information with the following service providers, solely to operate the Service:

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• →Right to access the personal information we hold about you
• →Right to correct inaccurate personal information
• →Right to delete your personal information (with limited exceptions)
• →Right to object to or restrict certain processing activities
• →Right to data portability — receive a copy of your data in a structured format
• →Right to withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hello@storymint.com. We will respond within 30 days.

7. Children's Privacy (COPPA)

StoryMint is intended for adults (parents, guardians, and gift-givers) who create personalized books for the children in their lives. The Service is not directed to children under 13, and we do not knowingly permit children to create accounts, make purchases, or submit their own information.

A child's first name, age, appearance description, interests, and an optional dedication message are provided by the adult placing the order. By submitting this information, you confirm that you are the child's parent or legal guardian, or that you have the consent of the child's parent or legal guardian. We use this information solely to create the personalized book and fulfill the order — never for advertising, profiling, or AI model training. We do not collect or store photos of the child (see Section 3).

If you believe a child has provided us personal information without parental consent, contact us at hello@storymint.com and we will promptly delete it.

8. Contact

For privacy-related questions or to exercise your rights, contact us at hello@storymint.com. We take privacy inquiries seriously and will respond promptly.